At Geargrand, your satisfaction is our priority. We accept returns and offer refunds or exchanges under the conditions below to ensure a hassle-free experience.

Return Window You may return most items within 30 days from the date you receive your order (delivery date).

  • For orders placed during peak holiday periods (November 15 – December 31), the return window is extended to 45 days from delivery.
  • Returns must be initiated within this timeframe by contacting us (see “How to Initiate a Return” below). Late requests cannot be accepted.

Eligibility and Conditions To be eligible for a return, refund, or exchange:

  • The item must be unused, in its original condition, with all original packaging, tags, accessories, and documentation intact (sealed if applicable).
  • Proof of purchase (order number) is required.
  • Returns are accepted for: defective/manufacturer-faulty items, wrong item/size/color shipped, or buyer’s remorse/change of mind (not satisfied).

Exclusions (Non-Returnable Items):

  • Items marked as final sale, clearance, or heavily discounted (sale >50%).
  • Personalized/customized products.
  • Perishable items, opened supplements/nutraceuticals, underwear/swimwear/hygiene products, or any item where hygiene/seal has been broken.
  • Digital downloads, gift cards, or software.

We reserve the right to refuse returns that do not meet these conditions or appear damaged/misused by the customer.

How to Initiate a Return Follow these steps to start your return:

  1. Contact our support team within the 30-day (or extended) window via email at support@geargrand-1-588468.ingress-earth.ewp.live or through the contact form on our website. Provide your order number, reason for return, and photos of the item (including packaging and any issues).
  2. We will review your request and issue a Return Merchandise Authorization (RMA) number via email (usually within 24-48 hours).
  3. Pack the item securely in its original packaging, include the RMA number on the package, and ship it back to our return address (provided in the RMA email).
    • US domestic returns: Ship to our US warehouse (address in RMA).
    • International returns: Ship to the designated address (may be US-based fulfillment center; address in RMA).
  4. Once we receive and inspect the item (typically 3-5 business days), we will process your refund or exchange.

Return Shipping Costs

  • Defective, wrong, or damaged items (our error): We cover return shipping costs (provide prepaid label or reimbursement upon approval).
  • Buyer’s remorse/change of mind: You are responsible for return shipping costs. We recommend using a trackable carrier.
  • No free returns label for non-defective international returns due to high costs, but all returns are accepted if eligible.
  • There is no restocking fee if the item is returned unused and in original condition.

Refund Process

  • Refunds are processed to your original payment method (credit card, PayPal, etc.) once the returned item is received and inspected.
  • Processing time: 7-14 business days after we receive the item (may take longer for international due to customs).
  • Full refund of the product price (including original shipping if applicable).
  • If you paid via free shipping worldwide, no original shipping fee is deducted for eligible returns.
  • We prioritize exchanges (size/color swap) if the item is in stock — contact us to check availability before returning. Exchanges may be faster than refunds.
  • For international orders: Any customs duties, import taxes, VAT/GST, or brokerage fees are the buyer’s responsibility and are not refunded by us.

Contact Support For questions about returns, refunds, or status:

Last Updated March 2026

This policy applies worldwide and is subject to change — please check our website for the latest version. Thank you for shopping with Geargrand!